Welcome to the Mursaline FAQ section! Below you'll find answers to the most common questions our customers ask. If you still need help, feel free to contact our support team.
You can place an order by visiting mursaline.com, selecting the product you want, clicking “Add to Cart”, and then proceeding to checkout. Follow the on-screen instructions to complete your purchase.
Yes, you can check out as a guest, but we recommend creating an account to track your orders and receive special offers.
If your order hasn’t been shipped yet, you can request a cancellation or change by contacting us immediately. Once it’s dispatched, it can no longer be changed or canceled.
We accept:
Yes, we use secure SSL encryption and trusted payment gateways to ensure your data is protected.
Delivery usually takes 2–5 business days within Bangladesh, depending on your location.
Yes, we deliver all over Bangladesh through trusted courier partners.
Delivery charges vary based on location and will be shown at checkout. Free shipping may apply on certain orders or promotions.
We accept returns within 3–7 days of delivery if the product is unused, undamaged, and in its original packaging. For more details, visit our Return & Refund Policy.
Please contact our support team with your order number and reason for return. We’ll guide you through the process.
Refunds are processed within 7–10 business days after we receive and verify the returned item.
Once your order is shipped, you’ll receive an SMS or email with a tracking number. You can also check your order status by logging into your account.
Please contact us with your order ID, and we’ll investigate and resolve the issue promptly.
Yes, we only sell 100% genuine and authentic products sourced from verified suppliers.
Some items come with a manufacturer's warranty. Warranty details (if applicable) will be mentioned on the product page.
You can reach us at:
📧 Email:support@mursaline.com
📞 Phone:
🕒 Support Hours: 10 AM – 6 PM, Saturday to Thursday